Shipping & Returns
Before your order arrives
Frozen food has different rules.
All sales are final except where required by law, for verified fulfillment issues, or for approved Clean Bowl Guarantee claims, as detailed in our Return & Refund Policy. Confirm the product, case size, address, route, deadline, and freezer space before ordering. Inspect frozen orders at handoff and contact us within 24 hours about an incorrect, damaged, or unsafe delivery.
Shipping, delivery & pickup
Routes, access, delays, inspection, and storage.Final sale & claim rules
Report delivery issues within 24 hours; eligible Clean Bowl claims within seven days.Clean Bowl Guarantee
The narrow first-bowl promise and its limits.
Routes, access, delays, inspection, and storage.Final sale & claim rules
Report delivery issues within 24 hours; eligible Clean Bowl claims within seven days.Clean Bowl Guarantee
The narrow first-bowl promise and its limits.
Questions before ordering? Call 800-670-1754 or email support@westtexasprimalbites.com.