Subscription & Purchase Options Policy

Effective August 23, 2026

This policy applies when you select a recurring subscription or other purchase option. It is part of our Terms of Service and explains the recurring authorization, savings, minimum commitment, changes, cancellation, and final-sale rules.

1. Recurring authorization

By starting a subscription, you authorize West Texas Primal Bites and its payment providers to charge the payment method on file automatically for each scheduled order, including the product price, applicable tax, shipping, route, local-delivery, or pickup charges. Charges continue at the selected frequency until the minimum commitment is completed and the subscription is cancelled.

Prices and fulfillment charges may change. When required, we will provide advance notice and an opportunity to cancel before the new price applies.

2. Savings and minimum commitments

Your selected option controls both the discount and minimum number of paid subscription orders:

• Every month: 12% off; 3 paid subscription orders.
• Every 2 weeks: 10% off; 4 paid subscription orders.
• Every 2 months: 8% off; 2 paid subscription orders.
• Every 3 months: 5% off; 2 paid subscription orders.

The discount applies to eligible product prices and does not reduce tax or fulfillment charges unless expressly stated. A skipped, paused, declined, refunded, or cancelled order does not count toward the minimum commitment. After the required paid orders are completed, the subscription continues until cancelled.

3. Managing a subscription

Use the customer account and subscription portal linked from Subscriptions & Orders to review upcoming orders, update payment or address information, and use available skip, pause, product, quantity, frequency, or cancellation options.

For subscription support, text your coach at 432-276-2100 or email support@westtexasprimalbites.com. Support messages are requests, not completed changes. A change is effective only when it appears in the portal or we confirm it in writing.

4. Deadline for changes

Submit subscription changes at least 48 hours before the next scheduled processing or fulfillment date. A request received later may apply to the following cycle. You are responsible for reviewing reminder emails and keeping contact, payment, delivery, and pet information current.

5. Cancellation

You may cancel after completing the minimum number of paid subscription orders. Cancel in the subscription portal or contact support at least 48 hours before the next scheduled processing date. Cancellation stops future orders only. It does not cancel or refund an order that has already processed, entered picking or cold packing, shipped, been placed on a route, or been made ready for pickup.

If applicable law grants a right to cancel that cannot be waived, that right controls.

6. Skips, pauses, and changes

Available skip, pause, product, quantity, date, and frequency changes depend on inventory, route capacity, shipping eligibility, and the subscription platform. Changing frequency may change the discount and minimum commitment shown for the new option. A pause or skip delays delivery but does not erase the required number of paid orders.

7. Payment failures and out-of-stock products

If payment fails, we or our subscription provider may retry the charge and notify you. We may pause or cancel a subscription after repeated failures. If a product is unavailable, we may contact you to approve a substitution, move the order, or remove the unavailable item. We will not intentionally substitute a different protein without notice.

8. Final sales and Clean Bowl

Processed subscription orders are final under our Return & Refund Policy. The initial delivery of a new subscription may qualify for the Clean Bowl Guarantee; renewals and repeat orders do not.

9. Contact

Subscription customers: text 432-276-2100 or email support@westtexasprimalbites.com.
General support: call 800-670-1754.