Save your order confirmation. Check the exact products, number of cases, total weight, selected fulfillment method and final charges. A monthly quantity is an estimate based on the daily amount you actually feed.

These are the listed Beef Blend and Chicken Blend formats. Other products may differ. Confirm the size on your selected product.

Smaller packs can make it easier to thaw only what you need. A 30 lb case has larger individual packs. Choose the format your freezer space and feeding routine can handle.

Make freezer space before ordering. Have a food scale, clean bowl, covered leakproof thawing container and space separate from food your family will eat. Keep the current food available during the change.

Getting it home

Frozen shipping starts at 40 lb for eligible addresses in the contiguous United States. For example, two 20 lb cases contain twenty 2 lb packs. Forty pounds is an order minimum, not a required amount to feed each month.

Local delivery is listed at $20 for eligible Midland, Odessa and Gardendale addresses, with no minimum. Checkout confirms availability and charges.

For route pickup, check the current stop, date, order cutoff and collection instructions. A preferred date is not a confirmed reservation. Save your confirmation and check for updates before leaving.

Check pickup and delivery options

See Chicken Blend pack sizes

Bring it inside promptly. Check the products and labels against your order, then move them into appropriate cold storage. Keep the packaging and lot information.

Frost, condensation or surface softness alone do not establish that food is unsafe. If you are unsure about its condition, pause and contact us.

WTX shipping and arrival policy

1. Keep unused food frozen. Thaw the next portion in a covered, leakproof container in the refrigerator, separate from other foods. Never thaw on the counter or in the sink.
2. Use the package’s storage and use-by instructions. Write the thaw date on your container. Do not assume every recipe has the same refrigerated shelf life.
3. Weigh the planned portion, serve it in a clean bowl and provide fresh water. Do not rinse raw meat.
4. Refrigerate uneaten food immediately or discard it safely. Clean and disinfect bowls, utensils and preparation surfaces after use. Wash hands with soap and water for at least 20 seconds.

Raw food can carry harmful bacteria that affect pets and people. FDA advises against raw pet food. Careful handling reduces exposure but does not remove the risk. Discuss suitability with your veterinarian, especially where anyone in the household is at higher risk from infection.

FDA handling guidance

Check the full ingredient list, calorie information and nutritional adequacy statement for the specific product. A familiar protein may simplify your first choice, but does not confirm tolerance or nutritional balance.

Before using a blend as the whole diet, confirm that it meets your dog’s life-stage needs or is part of a complete recipe formulated for your dog. A meat, bone and organ ratio, or rotating proteins, does not establish this by itself.

If a healthy adult is keeping a complete and balanced base food, AAHA recommends that treats and other foods together stay within 10% of daily calories. This includes any supplemental blend. A restricted or therapeutic diet may have different instructions.

Puppies, pregnant or nursing dogs, dogs needing weight change, and dogs with a medical condition, food restriction or prescribed diet need an individual plan before a major change. For seniors, account for body condition, muscle and existing conditions. Your veterinarian or a board-certified veterinary nutritionist can confirm the full feeding plan.

AAHA feeding-plan guidance

FDA nutritional adequacy guidance

Use the daily calorie target and recipe amounts from your dog’s feeding plan. A body-weight calculator gives an initial estimate. Appetite alone does not tell you that the amount or nutrient balance is right.

Kibble and raw food have different calorie densities. Do not replace them ounce for ounce, cup for cup, or by equal percentages of their weights.

If the calories or planned amount are unknown, confirm them before replacing the main diet. Keep the established feeding routine while you check. Save the exact product and label so the answer can be specific.

Estimated days of food = pounds in your order ÷ pounds of that food fed per day. For example, 40 lb fed at 1 lb per day lasts about 40 days. Transition portions, multiple dogs and other foods change that estimate.

AAHA calorie and feeding-plan guidance

WSAVA recommends gradual diet changes over about 7–10 days so acceptance and tolerance can be monitored. This checklist organizes the first days around your confirmed feeding plan. Ten days is a checkpoint, not a promise or a deadline to reach 100% raw.

If the blend is being used as a small addition, keep it at the agreed portion. This schedule does not call for replacing the complete base diet.

A one-minute meal note

Date · food and amount offered · amount eaten · stool · appetite and energy · any new treats or supplements. Bring this record and the food label if veterinary advice is needed.

WSAVA gradual-transition guidance

If stool softens or appetite changes, stop increasing the new food and check with your veterinarian if the change persists, worsens or concerns you. Do not dismiss vomiting or diarrhea as “detox.”

Contact a veterinarian promptly for repeated vomiting, significant diarrhea, blood in stool or vomit, abdominal pain, refusal to eat, or unusual lethargy. Puppies and dogs with existing conditions need earlier advice.

AAHA emergency guidance

The Clean Bowl Guarantee applies to the first qualifying order and one eligible blend. Contact WTX within 7 calendar days of delivery or pickup. After approval, WTX chooses one replacement protein or store credit equal to 110% of the affected product’s net price after discounts.

One approved claim per customer and household. Taxes and shipping or delivery charges are excluded. Repeat orders and subscription renewals are not eligible. Photos, lot details, remaining food and confirmation of proper frozen storage may be required. Store credit is not cash. Full terms govern eligibility and the remedy.

Have your order number, delivery or pickup date, blend, dog’s name and a short explanation ready. Keep the remaining food and packaging as directed. Food-condition or delivery concerns have a separate 24-hour reporting window.

Read the full Clean Bowl Guarantee

Short clips from the WTX experience. These show everyday handling and feeding, not a prescribed serving size or proof of a health outcome.