Manage Your Subscription
Subscriptions without the runaround
Need to skip a box or take a break?
Skip a shipment, update your details, pause, or cancel from your secure customer portal. The fastest option is the email link—even if you checked out without creating an account.
Use the same email address you used when placing the subscription order.
What you can manage
Open the subscription you want to change. Your portal will show the controls currently available for that subscription.
Move an upcoming charge or delivery when the timing is not right.
Take a break without rebuilding the subscription from the beginning.
Change available shipping, contact, or payment details securely.
Use the cancellation control in the portal and follow the confirmation steps.
Three quick steps
Get your secure link
Enter your order email on the access page, then open the message from West Texas Primal Bites.
Choose the subscription
Select the active subscription you want to review or change.
Make the change
Choose the available action and confirm it. Keep the confirmation email for your records.
Before your next order
Changes need 48 hours.
Submit skips, pauses, changes, or cancellations at least 48 hours before the next scheduled processing date.
If an order has already processed, entered cold packing, shipped, joined a route, or been prepared for pickup, changing the subscription will stop or move future orders—it will not cancel or refund that processed order.
A pause or skip does not count as one of the required paid orders. After the minimum is completed, the subscription continues until you cancel it.
Read the complete Subscription & Purchase Options Policy →Still not seeing the right control?
Some options depend on the subscription's status. Send us the order email and what you want changed.